Let's protect eachother against respiratory infections.

Protection of personal data

The following information relates to the protection of your personal data. This is the data that allows you to be identified, directly or indirectly, such as your first name, surname, e-mail address and IP address.

Personal data is collected when:

  • You surf on the pages of the federal public service Health, Food Chain Safety and Environment. In your browser, those pages begin with ‘https://(… .)info-coronavirus.be’. When a link takes you to another portal site, a website, an online application or a social network, you must check the terms and conditions for the processing of personal data used by those responsible for those services.
  • You contact us.

You are protected in accordance with:

  • European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (entered into force on 25 May 2018) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

 Personal data is collected and processed (1) with the aim of:

  • Informing you.
  • Answering your questions.

Data is also collected and processed anonymously:

  • For statistical and qualitative purpose, with the aim of improving our services.

If your request for information or services is intended for another department, we provide you with the particulars of that department and you are free to choose whether or not to contact them.


In the situations listed in the table below, personal data is collected and processed automatically.

You visit one or more pages IP address
You contact us through e-mail Surname, first name and e-mail address that you have provided
Exchange of e-mails through messaging software
Meta data that may or may not be related to your e-mail

The other personal data that may be processed is listed in the data processing register.

Data that is not of a personal nature is automatically collected without linking it to your IP address and therefore with respect for your privacy. It is used to generate statistics and to improve the content of the portal site:

  • Language selection
  • Search engine used
  • Keywords used
  • The website from which you came
  • The pages you viewed
  • The duration of each page view
  • The list of files downloaded
  • The date and time of access
  • The browser used
  • The platform and/or operating system installed on your computer


See our Cookie policy


  • of your IP address is 12 months
  • of the cookies, depending of the cookie type, can be up to 2 years

In exceptional cases, such as in the context of legal proceedings, your personal data may be stored for a longer period.


The federal public service Health, Food Chain Safety and Environment guarantees the security (integrity and confidentiality) of your personal data. It is protected against unauthorised access, unauthorised use, loss and unauthorised changes.

To this end, we use security methods and procedures that we will not describe in detail here for security reasons.

Please note: Appropriate physical, technical and organisational measures are taken to guarantee a level of security that is appropriate with regard to the risks.


You have certain rights relating to the personal data that we use: the right of inspection, the right of modification, the right to object and the right to have data deleted.

Your application will be processed within 30 calendar days. If your application is complex or if our department has to deal with a large number of applications, that period may be extended by 60 days.

Please send an e-mail or letter to our Data Protection Officer together with a scanned copy or paper copy of your identity document containing your signature to the following address in order to exercise your rights:

dpo@health.fgov.be FPS Health, Food Chain Safety and Environment
Avenue Galilée 5/2
1210 Brussels


If you consider that the federal public service Health, Food Chain Safety and Environment has not processed your personal data in accordance with the applicable regulations, you are entitled to lodge a complaint with the Data Protection Authority:

Data Protection Authority
Rue de la Presse 35
1000 Brussels
E-mail: contact@apd-gba.be


For more information about our data protection policy, you can contact our Data Protection Officer at: dpo@health.fgov.be