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I'm looking for support

Coronavirus has a significant impact not only on our health but also on other aspects of our lives. Are you looking for support? Here is a list of organisations you can contact.

I’m looking for financial support

Are you having trouble paying your bills? Are you self-employed and in need of support? There are several initiatives you can benefit from.

I have lost my job and no longer have enough income to make essential purchases. Where can I go?

These support measures also apply to students, recent graduates and the self-employed who find themselves without income.

If you are unemployed, register as a job seeker as soon as possible with the following organisation:

  • in Flanders: VDAB
  • in Brussels: Actiris
  • in Wallonia: FOREM
I am self-employed and have had difficulties, where can I go?

Get in touch with:

  • the National Institute for the Social Security of the Self-employed (NISSE) via www.nisse.be/en or via 0800/12.018
  • the social security fund with which you are affiliated.

You can find more information in the ‘Guide for the self-employed’ brochure by the FPS Social Integration.

The Flemish Government also provides support measures for the self-employed and entrepreneurs who are suffering damage as a result of the corona crisis. Read all the information here.

I need legal help for problems I have experienced during the crisis but I can't afford to pay, who do I contact?

You can contact [the Legal Aid Commission] in your region for free front-line legal assistance.

I've been having trouble paying or receiving a food allowance since the COVID-19 crisis. Who can I contact?
Contact the Maintenance Claims Department (SECAL) of the FPS Finance, either by telephone (0800/12.302), by email (secal.central@minfin.fed.be) or at one of the FPS Finance information centres.
I'm having trouble paying the rent on my house. Who can I contact?
  • Contact the PCSW in your municipality. The social workers are here to help you. The PCSW has a budget allocated to it by the authorities to help you with regard to housing. This aid includes all possible costs, with the exception of the rental guarantee.
  • In Wallonia: Tenants who can demonstrate, with financial proof, a loss of income related to the COVID-19 measures can request flexible payment plans, as well as a rent review based on their specific situation. Affected tenants can contact the social services of the regional office of the Fund to which they belong. If no agreement is possible, the tenant in difficulty can apply to the Walloon Social Credit Corporation (SWCS) which can, under certain conditions, grant them an interest-free loan for the payment of their rent (including for a student lease).
  • In the Brussels-Capital Region: On this website you will find all the housing-related measures taken by the Brussels-Capital Region, whether relating to support for rent payments or evictions.
  • In Flanders: Persons who are temporarily unemployed can receive an allowance from the Flemish authorities to pay their water and energy bills. There are also many other support measures for individuals. You will find more information on this page. From 1 May to 1 October 2020, you can also, as landlord or tenant, contact the Flemish Ombudsman to solve problems related to the COVID-19 crisis. More information on this page.
The COVID-19 situation has left me unable to pay my utility bills. Can anyone help me?
Please contact your local Public Centre for Social Welfare (PCSW). The welfare staff are there to help you. The PCSW has been allocated a budget by the Government in order to assist you in terms of energy, i.e. your energy consumption, including social and budgetary guidance or other support.
I am no longer able to pay for my medication and hospital or doctor's bills. What should I do?
Please contact your local Public Centre for Social Welfare (PCSW). The welfare staff are there to help you. The PCSW has been allocated a budget by the Government in order to assist with your healthcare needs. It will contribute towards the costs of items such as your hospital bill, medication, and the purchase of face masks and hand gels.
I am registered with the PCSW and I'm worried about the processing of my file at this time.
You can always contact your social worker at your PCSW. You can find more information on COVID-19 measures at the PCSWs on the website of the FPS Social Integration.
Many care service providers have switched over to online forms, but I have problems using them. Where can I find help?
Please contact your local PCSW. The welfare staff are there to help you. The PCSW has been allocated a budget by the Government in order to assist with the accessibility of digital services. If you require assistance with completing online forms or electronic applications, they should be your first port of call.
I don't use the Internet and the digital applications. Can someone help me?
Please contact your local PCSW. The welfare staff are there to help you. The PCSW has been allocated a budget by the Government in order to assist with the accessibility of digital services. They are able to assist you with maintaining social contact online. The Centre is also able to find out whether staff can provide you with internet access at a reduced rate or assist you with the purchase of a computer or tablet.
The COVID-19 situation has left me so short of cash that I can't afford to buy clothes anymore. Can anyone help me?
Please contact your local PCSW. The welfare staff are there to help you. The Public Centre for Social Welfare has been allocated a budget by the Government in order to help you cover your basic needs such as clothing.
My income has been reduced as a result of the COVID-19 situation and I have no money left to buy glasses (or contact lenses). Can anyone help me?
Please contact your local PCSW. The welfare staff are there to help you. The PCSW has been allocated a budget by the Government in order to help you cover your basic needs such as purchasing glasses.

I’m a minor and I’m looking for support

If you are under 18 and need help, please contact one of these organisations:

  • the PCSW in your municipality
  • your school’s PMS centre

Don’t hesitate to take action if you know or are a child victim of physical or psychological abuse:

  • in Wallonia & Brussels: by calling the SOS-Enfants team in your region: www.one.be
  • in Flanders: by contacting the JAC - Jongeren AdviesCentrum
  • by calling 103 or going to www.103ecoute.be The number 103, accessible free of charge from 10 am to midnight.(French speaking)
  • by calling 102 or going to awel.be. (Dutch speaking)
I'm young and I don't live at home anymore. Where can I go now that meeting venues and organisations are limited or closed?
  • If you go to school, you can contact the PMS centre at your school.
  • You can contact the PCSW in your municipality.

I’m a parent and I’m looking for support

Are you a single parent with (young) children and in need of support or alternative childcare? There are various possibilities for support. You can call SOS PARENTS on 0471/414.333, 7 days a week, from 8am to 8pm.

I work but I have to take care of my children. Can I take leave?
The Federal Government has created new parental leave to enable parents to combine work and childcare: the Corona parental leave. It allows parents with at least one child under the age of 12, or under the age of 21 in the event of disability, to reduce their work to half time or 1/5 time, during the period from 1 May to 30 September 2020. You will find all the information about this on the Onem website.

I'm a (single) parent of young children and I am looking for alternative childcare.

You can contact:

  • your children’s school or its PMS Centre.
  • your municipality or PCSW for more information on local childcare initiatives.

For information on Corona parental leave, you can contact the ONEM at www.onem.be or on 02/515.44.44.

I'm looking for housekeeping support.

You can get help with your housework by using the service voucher system:

My income has been reduced as a result of COVID-19 and I am struggling to provide for my children. Can anyone help me?
Please contact your local PCSW. The welfare staff are there to help you. The PCSW has been allocated a budget by the Government in order to assist you. Assistance for families is one of the priorities of the PCSW and the Government in order to tackle child poverty. There is a wide range of support available from the PCSW, so make sure you contact them as soon as possible.

I’m homeless and I’m looking for support

For more information:

I'm homeless and I'm looking for a face mask. How can I get one?
On Monday 15 June, pharmacies began distributing the fabric face masks that the federal government is providing to residents. In exceptional cases, you can collect your mask from your pharmacy without an eID (identity card). More information: https://www.info-coronavirus.be/en/news/federal-government-face-masks/

I’m looking for psychological help

Do you feel anxious, stressed, isolated? It’s only natural. Don’t suppress your emotions. Several organisations, initiatives and health professionals are at your disposal. You will find an overview here.

I am suffering from anxiety as a result of the COVID-19 situation and I want to seek help, but I cannot afford the costs for a counsellor. What should I do?
Please contact your local PCSW. The welfare staff are there to help you. The PCSW has been allocated a budget by the Government in order to assist you. In this case, by covering the fees charged by registered professionals who are able to treat anxiety and psychiatric problems.
As a result of the COVID-19 situation, I have been a victim of domestic abuse, but I cannot afford the costs for a care service provider. What should I do?
Please contact your local PCSW. The welfare staff are there to help you. The PCSW has been allocated a budget by the Government in order to assist you. In this case, by covering the fees charged by registered professionals who are able to address problems relating to domestic abuse.